Involved entities, such as the City Council, Correos (the postal service), and various NGOs, have warned about the shortage of specialized personnel, IT problems, and inadequate planning. With less than two months remaining until the application deadline, public employees are managing the situation with available resources.
“"When the Royal Decree was promulgated on April 14, city councils and third-sector entities were not taken into account."
The delegate of Social Services at the Córdoba City Council has criticized the lack of information and coordination among administrations. She pointed out that social services, responsible for issuing vulnerability reports, received no clear instructions or additional support to handle the surge in applications. So far, they have processed 721 applications, double last year's number, with the same resources.
The situation is causing great distress for both migrants seeking to regularize their status and the professionals managing their applications. A spokesperson for Accem explained that, despite the overload, social organizations are doing their best to respond to demands, although the most frequent questions relate to documentation and deadlines.
The discontent also extends to Correos employees. A union delegate emphasized that the lack of training and insufficient staff reinforcement have led to significant service delays. The first day was chaotic, with appointments exceeding 40 minutes per person, instead of the planned 20. Furthermore, IT system failures and multiple family members attending a single appointment are further slowing down the process.
“"There is a lack of information; several family members attend the same appointment to regularize their situation."
A union representative for the General State Administration Sector in Córdoba has warned that this overload also affects the Social Security and SEPE (Public Employment Service). The current staff is not sized for the increase in applications, causing delays in citizen services. The CC.OO. trade union, an official collaborator in the process, has identified staff shortages and the limited number of authorized offices in Córdoba as key problems, alongside the lack of translators and clear procedural information.




