Poor mobile coverage has become a recurring issue for businesses and residents on Emperatriz Eugenia street in Granada. The root of these problems lies in the deactivation of a telecommunications antenna nearly two years ago, located on the rooftop of a building at number 19 on the street. The breakdown of an economic agreement between the building's community of neighbors and the responsible company led to the device's removal, causing a significant lack of signal in the commercial premises ever since.
This situation impacts everyday tasks such as card payments and making phone calls. Cristina Expósito, owner of a tobacconist and one of the main voices in the complaint, has contacted her phone company and the Provincial Headquarters of Telecommunications Inspection of Granada to seek solutions. In April, she submitted a written statement representing the businesses, backed by the Camino de Ronda Neighbors Association, indicating that the coverage issue extends to adjacent streets like Pedro Antonio and a section of Camino de Ronda.
If you receive an important call, you have to go outside to talk.
Expósito regrets that the Provincial Headquarters' response has been "standardized," suggesting aid only available for rural areas. The absence of concrete solutions creates daily obstacles, such as errors in receiving payments or generating codes for package deliveries. The issue has been raised several times with the Municipal District Board, but the City Council refers them to the Provincial Telecommunications Headquarters.
The initial incident occurred almost two years ago when the community of neighbors at number 19 Emperatriz Eugenia stopped receiving payment for the antenna after the amount decreased and the agreement ended. The affected establishments argue that this circumstance causes them "direct and continuous economic damage," and that a positive resolution for the lack of connectivity remains "off or out of coverage."
