The real estate agency LOOKUPHOME®, a member of the Official College of Real Estate Agents of Bizkaia (COAPI Bizkaia), has achieved the ISO 9001:2015 quality certification, awarded by the renowned Control and Certification Body Applus+. This certification recognizes that LOOKUPHOME® complies with the highest international standards for quality management in the marketing and support of real estate services, ensuring efficiency, transparency, and continuous improvement in all its processes.
The ISO 9001:2015 standard establishes rigorous criteria for internal control, supplier evaluation, procedure monitoring, and customer satisfaction, ensuring that each transaction is carried out under the principles of professionalism, responsibility, and excellence.
According to Álvaro Echávarri, co-founder of LOOKUPHOME® and registered Real Estate Agent (A.P.I.), "In a service company like a real estate agency, quality in processes and customer service is not an add-on: it is the foundation of trust. Obtaining ISO 9001 means consolidating a serious, systematized, transparent, and professional work model, which places the client at the center of all our decisions."
With this certification, LOOKUPHOME® becomes one of the first real estate agencies in the Basque Country to hold the dual distinction of being an A.P.I. Agency and having ISO 9001:2015, an achievement reached by less than 1% of agencies in the sector in Spain.
Over the past few years, the company has committed to a continuous improvement approach, adopting systems, certifications, and procedures that optimize all internal processes and enhance the customer experience. Its commitment to quality, transparency, and the professionalization of the real estate sector clearly distinguishes it in the market.
“"In a service company like a real estate agency, quality in processes and customer service is not an add-on: it is the foundation of trust. Obtaining ISO 9001 means consolidating a serious, systematized, transparent, and professional work model, which places the client at the center of all our decisions."
