The annual report from Puerto Real's OMIC for 2025 reveals a significant surge in activity and public engagement with this service. Over the past year, the office managed a total of 1,337 inquiries, marking a 15% increase compared to previous years. Additionally, 241 complaints were processed, and 166 mediations were conducted, successfully recovering 9,954 euros for consumers.

In-person assistance remains the most common channel, with 661 inquiries, followed by telephone support, which registered 517. However, the OMIC highlighted the progressive growth in email usage, with 159 inquiries, solidifying its position as an increasingly popular option. Regarding user demographics, 52% of inquiries were made by men and 48% by women, indicating a balanced use of the service.

The main topics generating inquiries in 2025 included electricity (197), telecommunications (164), e-commerce (133), insurance (128), and automobiles (102). Significant inquiries were also recorded for banking services (80), professional services (77), transport (53), and healthcare (53), among other areas such as food, gas, and travel agencies.

The months with the highest volume of inquiries were October and September, followed by November and January, coinciding with periods of increased commercial activity and service billing. The report also noted that the subsidy granted to the Puerto Real City Council in 2025 for the maintenance of local consumer services amounted to 11,062 euros.

The Councillor for Consumer Affairs reiterated the importance of the OMIC as a crucial resource for protecting consumer rights. The service offers in-person assistance by appointment on Tuesdays, Wednesdays, and Thursdays, and telephone and email support from Monday to Friday, from 10:00 to 14:00. The City Council encourages citizens to utilize this service for any consumer-related doubts or conflicts, emphasizing its effectiveness and the key role of mediation in avoiding more complex processes.