The minister's request, made after Tuesday's Council of Ministers meeting, stems from a letter submitted by the victims themselves. They publicly reported last week that the 112 service operated inefficiently, using, in their words, a “pencil and paper” system.
“"I find this a very serious complaint, because there is an investigation into the deaths of people whose cause is still to be clarified. There is a very important part, obviously, that is due to the accident, but there is another that may have been due to delayed attention to the victims."
Puente emphasized the gravity of these accusations, suggesting that a potential negligence in the provision of emergency services could have contributed to some fatalities. He stressed the need to clarify whether the delay in 112's response had a direct impact on the fatal consequences of the accident.
The minister contrasted this lack of clarity with the abundant technical information released about the accident, such as Adif's replacement of a rail near the accident site or the discarding of rail pieces by the Guardia Civil and the Railway Accident Investigation Commission (CIAF) after their inspections.
“"We are almost three months since the accident occurred, and we know many things that I don't know if they are very relevant to the investigation, time will tell. We have been tremendously distracted by that, but this in particular seems to me of capital importance: to know what happened with the 112 services."
Finally, Óscar Puente recalled the numerous occasions he and his ministerial team have appeared to offer explanations about the accident, insisting that it is now time for 112 Andalucía to do the same.
