Those affected criticize the lack of designated waiting areas, forcing them to stand in direct sunlight. They point out that this situation is inappropriate for a public service, especially during periods of high temperatures, and lament the absence of basic comfort conditions at the facilities.

The Sub-delegation of the Junta de Andalucía in Campo de Gibraltar, when consulted by this newspaper, indicated that it has no record of any incident that caused the delay reported by users this Tuesday.